@bazzettecurly wrote:
Turbo tax has lost my refund....talked to the bank...no deposit.....talked to IRS.....sent 2/11...called turbo tax...no help at all....got hung up on....what has happened to my $2400 refund? Will never use turbo tax again
You said you talked to the IRS. Did they tell you the specific bank your funds went to? If not, you may need to talk to them again and ask. They should be able to tell you what bank it was sent to. And they can initiate a trace, if needed. I've named the 3 most common third-parties below.
You said you talked to "the bank?" Was that your own bank or one of the third party banks I mention below:
If you had any add-on options such as "pay fees out of refund", "up to 5 days early" offer, or Refund Advance, those options involve third-party banks. The common third-party banks are Cross River Bank, MVB Bank Inc., or one of SBTPG's banks. SBTPG is a Green Dot company commonly used if you chose to pay any TurboTax fees out of your Federal refund. MVB Bank is often used when the funds go to a Credit Karma option such as a Credit Karma Money account, Refund Advance, etc. If the IRS will tell you what bank it went to, that would be a start.
