The listing below for who needs to complete an 8962 is not complete... Persons wanting to get (retroactively) the PTC should fill out an 8962. Your software does not allow that. I can assure you, that if you have a marketplace plan and received a 1095-A, the IRS is expecting to see an 8962. Also, I fail to see the harm in TurboTax having a radio-button selection where a statement might appear "you do not need to include Form 8962, do you still want to generate one anyway?" and then have the client choose "yes" so they can avoid the inevitable letter from the IRS saying you were supposed to include the 8962 with your return.
