TurboTax not sending state taxes paid amount from W-2 to my state return. How do I get that amount entered on my state return?

My W-2 shows state income taxes paid.  This value is not getting to my state return.  I pay estimated taxes quarterly and that is the only payment that shows up in the final summary.  I tried:

- deleting and re-importing my W-2, several times

- deleting and recreating the state return, again several times

- called the TT user help line, who referred me to an "expert" but they wanted to charge me $70 to talk to them

- I tried editing the state tax paid on the W-2, but still no luck

- I posted this question on Sunday and received an email Monday (quick turnaround, thank you) telling me to delete the W-2 form and enter it manually

- after that didn't work I deleted and recreated the state return one more time.

 

Are there any other actions I can take to resolve this issue?

 

Thanks in advance,

Dick

Long-time TT user