Are you using TurboTax Online? Heavy traffic on the website could be contributing to this issue. You might try logging out, restarting your device, and trying again later at night or early in the morning.
In general, if you are in the File section of TurboTax and the program is not advancing to the last step where you click the button to Transmit your returns, try these steps:
- Try exiting TurboTax, restarting your device and starting TurboTax again.
- Try using a different browser. Chrome usually works well. Some users have found that Edge worked well.
- Try clearing your cache and cookies.
- Check your internet connection. Try turning off your router and turning it on again. If you are using a VPN, try turning it off and using a direct internet connection.
If the issue persists, see this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
Once you have clicked the button to Transmit your returns, do not take any further action until TurboTax notifies you that your return was either Accepted for processing or Rejected.
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