@ Jecunda wrote:
My return was rejected numerous times. The Intuit "specialists" were no help. I know the AGI was correct because I went on the IRS website to verify it.
You didn't say what the rejection error code was, but since you mention AGI, that's the only clue. So I'll assume it was one of the AGI rejection codes. Since you said "my", I will assume you are a single taxpayer, and that this is not a married joint return. The answer would be slightly different if it is a married joint return.
It's a little bit of a leap to answer a question when we don't know the rejection error code, so keep that in mind when you view this answer. I'll tell you the normal steps that one should take when verifying for efiling.
The first attempt at efiling would be to verify by using the 2024 AGI from the original 2024 return--not an amended one. If that didn't work, then the next attempt should be to use a 2024 AGI of 0. Did you try that? If not, you should. Even if the AGI is correct in your Online IRS account, it can still fail. This is a common question in this forum, and an AGI of 0 often solves the issue. The IRS has many databases, and they use a special one for efiling. Often the AGI of 0 will work after the actual 2024 AGI fails. This happens more often when a 2024 return was filed late in the year or on paper and didn't make it into the efile database.
So if you haven't yet tried an AGI of 0, then that's what I would do next.
If the 2024 AGI of 0 fails, the last thing to try if one wants to efile, is to get an IP PIN (Identity Protection PIN.) The IP PIN is a "more powerful" verifier than 2024 AGI. The IRS says it will serve to verify your identity when efiling instead of your prior-year AGI. If you have an online IRS account, you can get an IP PIN inside your account.
Get an IP PIN: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin
If you end up doing that, the 6-digit IP PIN is entered into your return under
Federal > Other Tax Situations > Other Return Info > Identity Protection PIN
If all of that fails, then you won't be able to efile. At that point one would need to file by printing, signing, dating, and using postal mail (with tracking recommended.)
Or if it comes down to that, and if one prefers, instead of postal mail one could use an IRS-approved delivery service (e.g., UPS, FedEx, etc.) to a special IRS-designated address.
