I selected the option to complete my taxes myself, which was clearly advertised at $69. However, I was ultimately charged $119. This is unacceptable.
I was provided with a refund link, but my request was denied without justification. I am being charged for a service I neither needed nor used, which is both unfair and misleading.
Additionally, repeatedly prompting users to select services throughout the process creates unnecessary confusion and appears to lead to unintended charges. I expect a refund for the price difference immediately.
