@ wendydotson wrote:
Hello, My tax expert was supposed to call me at 11:30am today to file my taxes and they never called. I don’t want to lose the $150 prep fee. What happened?
Sorry that happened, but no one here in the user community can explain or help with it. Are you able to set up another appointment? Or phone TurboTax and enlist their help.
IMHO, they "shouldn't" charge you if you can't even connect to your Tax Expert, but I don't work for TurboTax.
Hours are 5AM-9PM Pacific, 7 days/week
https://ttlc.intuit.com/turbotax-support/en-us/contact/
