There are a number of reasons this may occur. See this help article. Here are some troubleshooting tips to try for this issue:
- After exiting the program and logging back in, try zeroing out the city, state and zip code fields and re-entering them. Another user found that the state code IA had been entered incorrectly when a form was scanned in.
- Make sure that there are no leading spaces ahead of or after the entry characters
- Use the official USPS website to verify the specific ZIP code for your street address.
- Try restarting your device and updating the software. To update the TurboTax desktop software, select Check for Updates under the Online menu (Windows) or the TurboTax menu (Mac) at the top of the application. If automatic updates fail, see this help article to manually update Windows, or this help article for Mac. For online users, to make sure your program has been updated, you may also need to exit TurboTax, restart your device, and Clear cache and cookies.
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