@marie2023 For some mysterious reason, my latest post on this topic does not appear here. Was it removed by someone? Forum censorship ? Don't know but here it is again, for reference. In a nutshell, it seems the relevant TurboTax engineering team is informing The Office of The [Intuit] President, and all of us that the software behaves exactly as designed / as implemented (duh...), that this behaviour is intentional and they have no plan or intent to change it or make it more intelligent / user friendly. I am thoroughly disappointed, especially as a veteran software engineer, I know for sure it can be improved, given correct management directives. Here FYI is the - second - Intuit email I received.
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Hello Gershon,
I am reaching out to you on behalf of Intuit’s Office of the President to provide an update regarding the technical inquiry we have been conducting. I'm sorry that I wasn't able to catch you this morning to discuss our findings.
I want to start by thanking you again for your collaboration and for providing the diagnostic data that allowed our development team to take a deeper look into the behavior you described. Our developers were able to successfully replicate the experience you shared; however, after a thorough review of the system architecture, they have confirmed that the product is behaving exactly as designed.
While I understand this behavior can be frustrating, it is an intentional product feature rather than a technical bug. This specific logic was implemented as a safeguard to avoid duplicate submissions, which historically caused much more significant data integrity issues for our users. Because this safeguard is vital to the stability of the import process, there are no plans to change this functionality for the foreseeable future.
I want to sincerely apologize for any inconvenience this has caused or may continue to cause you. We truly value the technical perspective you provided throughout this process, and your feedback has been documented for our product teams to consider for future iterations.
Since we have concluded our investigation into these concerns, we will be closing your case at this time. If you have any other questions or concerns, visit the Intuit support website. We have resources, frequently asked questions, and experts standing by to help.
Thank you for being an Intuit customer.
Warm regards,
