@user17745437013
This is mainly a user community forum--not a direct route to TurboTax Support. No one here can help with any account-specific billing issue. You would need to phone TurboTax Support to discuss your issue. When the "robot" asks for your issue, just say something like"speak to a representative for billing issue."
TurboTax Support
Hours 5AM-9PM Pacific, 7 days/week
https://ttlc.intuit.com/turbotax-support/en-us/contact/
