In the “ready to file step”…
I click “I want to e-file”
that brings me to the next screen that gives me “phone number verified successfully”. I click “continue” the next screen gives my tax info. I haven’t filed taxes in years so it lists: my name, “N/A” for the identity protection pin, and “$0” for 2024 adjusted gross income.
I click “continue” to next screen where it asks me to verify with a DL or State ID.
THIS is where the problem starts….
i choose state ID and am brought to a QR code to scan. Scan it and go thru with uploading my ID and a biometric picture of myself and then I’m stuck on a screen telling me to come back in 24 hrs.
I come back in 24 hrs and here it is I’ve gotta do the all these steps all over again!!!
like I said, Turbo Tax/Intuit was SUPER quick to take my money yet now there’s no one to help me and I can’t even file.
