Issues for downloading previous year of Turbotax desktop version for amendment.
I made an appointment on line by typing I need technical support team with "Whoops! We hit a snag loading your data. Please try again" issues. They called me with 1-800 624 9066 phone number. They navigate you with Intuit apps so that they can see the whole screen.
1.Uninstalled all security apps like AVG and Nord
2.Delete Browsing data
3.Checked chrome security checking/Privacy and Security/Site setting/Additional content settings-off&/Privacy and Security/chose No protection (not recommended).
Then they will send you email with license # email. You will log in from the email and download the previous year desktop version of Turbo tax for amendment.
Upper right top of the corner, the file start to download, but you must click "Download unverified file". Then, we were able to download it.
Then open the amendment .taxfile for the previous year, click back arrow and click amending the file.
