state not getting downloaded on Mac for turbotax 2025 home and office rom

spent nearly the entire day with tech support at intuit. they have tried to remove and reinstall . no luck. i can't get past the screen where it prompts to select the state. just is frozen there. 

 

at one time the tech support said to return the version to Costco and buy again from turbotax directly. it just seems ludicrous. isn't software all the same and just activation codes different?