AmyC
Employee Tax Expert

Get your taxes done using TurboTax

I just created a carryover worksheet in the federal and it did not have your issue.  Follow these steps:

Snap a picture or have last year's form handy.

 

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

  1. Delete the carryover worksheet -see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again. 

Desktop version: 

  1. Delete the carryover worksheet
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.
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