I filed my taxes with TurboTax for the 2024 year and never got a return. I paid for it to be electronicky filed and had to mail them off. I have repeatedly tried to call TurboTax and can get no help as my situation doesn't fall under the AI's guidelines for needing help. it states that it can find anything for me in that tax year but i can sign in and see all my tax information on the site. I need to speak to a person, a real person to get to the bottom of this. I thought it would be a good idea and have been paying for it ever since. I really thought I was dealing with a solid company who cares about the people spending money on their services and they turned out to be unresponsive, unreliable and terrible customer service. I sure by looking at all the other issues people are having that I will get the same AI reply. Thank you for all the non-help.
