You can't select the payment method to pay TurboTax fees from your refund if your refund amount is not enough to cover the fees. Also, this option requires e-filing, a valid U.S. address (not a PO box or commercial address), and the bank account name must match the tax return name.
Currently, paying for TurboTax fees from your state tax refund is only available for certain states such as Arizona, California, and others. If your refund or situation doesn't meet these criteria, this option won't show or be selectable.
Make sure your refund is sufficient and check if you meet all requirements to use this payment option in TurboTax.
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