I spoke with TT customer service today via phone. I wanted to share the rep's solution with you, so you can realize the level of product knowledge your support people actually have. When I explained that I was receiving the 5 efile limit on a brand-new install of TT H&B 2025 where I've only done 2 efiles, she quickly explained to me that the 2 efiles counts as 4, because you efiled federal and state for both. 🙂 I said that's not how it works, I've been using TT for a long time. But even if you were right, saying i used 4, I still have 1 efile left, not none. I politely ended the call.
That's the level of support TT offers, folks. Good luck to all of us this year; we're gonna need it.
