Curious if you offer discounts for Turbotax not meeting expectations compared to past interactions/tax years? Last year, I scheduled a phone appointment same day and spoke to a tax expert on the phone for ~1 hour prior to her completing my taxes and explaining my expected refund. Totally different experience this year. I had to call the TurboTax number because I did not receive a call at my scheduled time. I tried rescheduling to a different time a couple hours later on the same day and still no call. When calling Turbotax, I spoke with someone who informed me that she would assign me to a tax expert, which indeed did happen. Communication has been limited over the chat feature and I still haven't actually spoken with her on the phone nearly 72 hours after my original appointment was scheduled. Not to mention my price preview is showing an expected amount that is over 80% higher than what I paid last year. It doesn't sit right with me that I may potentially pay 80% higher rate for a lesser service.
