@Polkadot1 I hear you. On one hand, it is nice of TT support to get in touch and chat about their bug. However, the statement "The tricky thing with these issues is that they are very hard for us to recreate ... Things sometimes just take time." sounds hollow in this case. Clearly, to verify that data import works at all, the TT developers, or their SQA group must have access to at least one financial institution with synthetic / dummy logins and synthetic accounts. And clearly, they have access to more than one such account at that financial institution, to verify several 1099-R and 1099-DIV will download correctly. With this is place, all they have to do is follow the simple steps we all describe - repeatedly - in this thread. It is NOT rocket science. It is NOT "very hard to recreate". Well-meaning as the tech support personnel might be, my response would have been "let me write down for you the trivial use case, and the corresponding test case procedure, and if the SQA team cannot follow it, please find another SQA team who can". We, the software professionals know better than to accept such boilerplate statements.
Peace
