Get your taxes done using TurboTax

I am getting the transmission error.  It tells me to go to the online menu.  There is no such menu anywhere in this software.  But the "tax help for $60" button is easy to find.  

Intuit has completely lost me as a customer.  20+ years of using turbo tax and now I am done.

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You are required by law to offer a free e-file.  And all you can do is tell me to mail it.  Intuit is not a good company.