Thank you for the reply. I ended up calling the helpline. As you stated, I needed the state installation file. My memory was that I got it inside TurboTax. But while my TurboTax account shows clearly that I paid to file the State return, it doesn’t have a record of me buying the State tax license.
The helpline person was understanding in that TurboTax wouldn’t have let me file the State unless I had the software, she added a State license to my account, and then I went in and checked for updates and it found the State and downloaded it.
Since the desktop version still requires an internet connection to activate, I will be more careful in making sure I have the installation files and updates files somewhere on my pc from now on.
