Do you have the Online version of TurboTax.
The Online version does not have an option to start a new tax return
To start a new return Online
Go to the TurboTax Website.
Create an Intuit Account
- Go to the Intuit Website page.
- Select Create an account.
- Enter your email address and phone number.
- Create a password.
- When you're ready, select Create account
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