I was using turbo tax for years and recently I had a bad experience with a representative Edwig she told me I would be eligible for 0 dollars on my tax return obviously she doesn’t no what she’s doing because I had H and r block look at my taxes and they offered me 500 $ back I had a hardship this year cause me not to work as much but every dollar counts and 500 is better then 0 your agents should be well trained clearly there not that being said I will not be using turbo tax moving foward for my future larger returns this is the worst company ever no one communicates because prior to that conversation a turbo tax agent told me I would get 600$ back edwige had no knowledge of that . So your company is terrible and I will not be a valued customer anymore edwige needs to go back to training she didn’t even seem like she knew what she was doing very unsatisfied customer:Annmarie Marinaro
