OK guys, CLOSE THIS ONE OUT.
Yes, after exhaustively testing everything possible, it was a (somehow) corrupted TurboTax.
And I will congratulate Mary - TurboTax Rep who stuck with me for nearly 2 hours in resolving this problem.
We finally connected via sharing screens (problem here, see below) and after Mary finally seeing and believing what was going on - we finally decided to Uninstall my current copy of TurboTax 2025 Desktop and re-download it - and that fixed everything.
However, let me note a couple of things:
1) The corruption of TurboTax 2025 was so bad (convoluted) that it spilled over into my 2 old TurboTax 2023 & 2024 - the icons still being on my desktop screen. I would have bet the problem was not a TurboTax 2025 problem (I suspected TurboTax itself) BECAUSE just before I had my problems, I had accidentally clicked on the TurboTax 2023 icon, and TurboTax 2023 loaded and was even updated - everything working perfectly. I Exited the TurboTax 2023 immediately after recognizing my error - and immediately afterwards TurboTax 2025 would not load, nor going back to TurboTax 2023, it would not load either (nor would TurboTax 2024).
Anyway, the re-install of TurboTax 2025 fixed them all - truly baffling.
2) Kind of a minor problem in sharing screens with TurboTax. I have 3 monitors and when I could see the Rep cursor, she could not see my screen - and vice versa. I had to be on a particular screen for her to see what was going on, on my screen - and was at kind of a loss when she was saying, "look over here". Anyway, just thought I would throw that comment in.
3) Also, the Shift/Enter (or whatever) on my Windows 11 did not generate a screen sharing code, but Mary sent me an email with a link I could use.
Again, I want to thank TurboTax support for providing me with the support I needed (2 hours is outstanding) to get this problem resolved.
ron is shawnee (a 20+ year TurboTax user)
