I also got this error in Turbotax when status checking my NYS return after entering 0 for "Payments and Withholding".
Check this Entry
State Tax Refund Worksheet. Payments and withholding must exceed sum of individual payments. It looks like the total amount you entered from your 2023 NY tax return is less than the individual payments you made that year (estimated tax, extension payment, or payment when you filed your return). It should be higher than, or at least equal to your payments. Take a look at those numbers and update your total payments and withholding for your 2023 NY tax return. If you need to change one of the other payments, go back to the Tax Payments area to make updates.
Payments and withholding 0
Referencing this
https://ttlc.intuit.com/community/retirement/discussion/re-i-ve-received-a-1099-g-in-the-mail-and-tu...
It says:
"You need to look on your state tax return and enter the state and local tax paid in. That will be the total of tax withheld and any additional estimated tax you may have paid toward your previous year state tax filing."
In my case I looked at my 2023 NYS IT-201 return and pulled the number on line 76 Total payments.
Instead of using 0, I substituted this new number (which is >0) I pulled from my 2023 NYS IT-201 form line 76 for Payments and withholding.
I no longer get the error when using Turbotax to CHECK my 2025 NYS return.
We shouldn't have to guess our way around this issue!
