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Glitch in your software
At the part while doing my tax return where I compare last year's return to this year's return the numbers your showing for last year doesn't match the numbers on last year's actual return. I asked for a call back on your service and when the call came there was no one on the other end. I waited until the other end hung up . I called that number back and the person that answered said they were a tech and while I was trying to explain why I called he rudely said I'm not a tax expert and hung up on me. I used the contact us to explain all of the above and have not heard back from any one even though they said that someone would read what I wrote and get back with me. I'm now thinking of having my last years return transferred to another tax preparer service and use them.