You should not attempt to e-file without correcting this error message because it will probably cause the IRS or the State to flag your return.
TurboTax is alerting you that taxes cannot be withheld from zero. Since you had NY Tax withholding in Box 14, one solution is to populate Box 16 with the same amount as your Gross Distribution from Box 1, if Box 16 is blank.
If that does not work, you may need to delete your Form 1099-R and re-enter it if the amount from Box 1 did not transfer to your state return, by following these steps:
- Go to Income
- Click Review on IRA, 401(k), and pension plan withdrawals
- Click on the trash can to the right of your Form 1099-R, which will delete the Form
- After deleting, go out of the Income section temporarily before inputting the Form again by clicking the Deductions & credits on the left panel
- When re-entering, ensure you enter the amount from Box 1 in Box 16 (if the box is blank)
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