@AmyC
I just spoke at length with phone support attempting to get them to acknowledge that there was even a problem and get a case or bug number for an investigation. They continued to blame the State of Oregon for not updating something, which is just utter nonsense. Their backend support refused to open a new case and give me a reference number. They escalated me up to the "Resolution Desk" who just hung up on me. I'm on the verge of demanding a refund for the Oregon State software, this is terrible support.
Other users experiencing this issue -- please contact support as well. This is not going to get fixed until enough people complain.
