If you are looking at the Tax Summary in TurboTax Online under Tools, it only shows Total Income. If you look at Preview My 1040, it should display both Ordinary and Qualified Dividends.
Please clarify whether you manually entered the 1099-DIV information or imported it from a financial institution, what version of TurboTax you are using, and to what Summary you are referring.
Here are some common solutions for TurboTax Online Issues:
Browser Troubleshooting: Clear cache/cookies, try Incognito/Private mode, or switch browsers.
- "Something Went Wrong" / Frozen Pages: Log out and back in, check internet stability, and disable extensions.
- Sign-In Issues: Use the Intuit Account Recovery page to reset passwords if needed.
- E-file Rejection: Verify that personal information like AGI, DOB, or SSN matches IRS records.
- "Not Responding" Errors: If the page freezes, restart the browser or wait for it to recover, then try clearing cache.
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