I do now!
I've always used turbotax (20yrs running) and I have been audited twice. My last audit was the result of questionable advice from a live turbotax "expert" on depreciation schedules. There is a recording of the call where I question the validity of what the expert is suggesting and they assure me that it's correct and won't trigger an audit. Well, it triggered an audit and cost me nearly $1K. Not to mention 3yrs worth of re-filing amended tax returns.
When I called to make a claim based on the guarantees I couldn't get a human. Finally got a human who said they can't help give advice for the audit. Said they might pay for the interest, but won't cover any other cost. The subsequent accountant fees are going to be killer.
Anyway, don't use turbotax if you have anything that isn't "plain vanilla" in your taxes. Disappointing! Especially the lack of customer service.
