Thanks MarilynG1 for the reply. I tried entering the 1099-R manually. The software does not give me the option to enter the correct address on it; it still auto-fills all boxes with my other address. I was able to connect with a person (Steve) and we troubleshot for over an hour but the problem was not resolved. Apparently, this is a problem with the online (vs desktop) version, according to Steve and ChatGPT.
