I realize this is a reply to a very old post, but I'm experiencing the same 190 error issue in 2026.
I purchased TurboTax Desktop Advantage Premier Tax Year 2025 (Windows Download), which includes a $20 discounted state filing fee that I already paid for (it appears in the Downloads section of my account). The problem is that the state add-on is treated separately from the core program.
In my case, I've had to uninstall TurboTax and reinstall the latest version because updates were causing severe blue-screen errors. The issue is that uninstalling the desktop app also removes the downloaded state return.
Even though I'm logged in to my account in the desktop app, it still doesn't recognize that I've already purchased the state. The software should be intelligent enough to check my account downloads, automatically re-download, and reinstall the state filing. Instead, it forces me to go through the purchase process again, wasting my time and requiring me to call customer support for a workaround.
This software needs to be updated to handle previously purchased state returns for a given tax year more effectively.
And no, Intuit, I'm not going to switch to the online version. I prefer the desktop app. I've already tried the online version and found that it lacks features available in the desktop version.
