I have the opposite issue. I completed my taxes and was going to file. Then it kicked me into full service. I didn’t need or want full service. I spent an hour last night with a tax assistant trying to get out of it. It still won’t allow me out of full service and I’ve basically lost access to all of my tax work. There’s no help or support for this issue and it feels like it’s a trap to scam customers into buying more services.
