As DoninGA mentions, the TurboTax Free Edition is for customers who are filing simple Form 1040 returns only (no schedules except for Earned Income Credit, Child Tax Credit and Student Loan Interest. Roughly 3.7% of taxpayers qualify. You can access TurboTax Free Edition here.
Depending on what TurboTax platform you are using, you may be able to downgrade to a different TurboTax Online product:
- Open your return
- In the left menu, select Switch Products
- Select Downgrade
You can review your fees using the instructions below to find out why you're being charged. You can follow the instructions in this article to remove any unwanted Fees Why am I being charged for TurboTax Free Edition?
You can review your fees in TurboTax online as follows:
- Go to the left side of your screen under "Tax Home"
- Go to "Tax Tools" then "Tools"
- The "Tools Center" Box will pop up
- Click on "My Fees" to see a summary of your Turbo Tax Fees.
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
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