I've had the same very frustrating experience with TT Customer Support - spend countless hours on the phone talking to the initial rep about 2 issues. They were nice, but clueless. Finally got to a supervisor 3rd wk in Dec and she opened an incident case and they'd provide updates. I called a few times in Jan and Feb and spent over an hour on the phone each time - and had the same result. Wait ~ 20 mins on hold for the initial rep. Explain the problems and within a min you can tell they won't be able to help cause they don't have the knowledge, so after wasting another 15 mins, I push to talk with a supervisor, and EVERY TIME I either get disconnected after waiting another 15 or 20 mins for a supervisor, or do finally get a supervisor and they put me on hold to investigate and I get disconnected. One time when I finally got hold of a supervisor I told him how many times I've gotten disconnected and if that happens this time could he PLEASE call me back and confirmed he had my cell # and email, and he promised he would. Well, you guess it - I got disconnected again and NO call back! It's to the point where I'm thinking Turbo Tax has trained their reps and supervisors to just hang up on callers if they can't address the issue so they free themselves up for other calls. Either way their phone customer service situation is TERRIBLE.
I also have way too many investment txns to enter them manually. TT needs to fix this connection issue w/ Fidelity
