I was told that I would receive a call within an hour and a half. The "expert" called me half an hour AFTER the expected time. She huffed and puffed from the start of the call and throughout my process to enter my information. She did not offer insight or guidance. She left me to navigate and figure out issues on my own. When I asked her questions, she huffed and then responded in a short, frustrated tone. One question she didn't answer at all, so I brainstormed a possible solution. She responded, "You can do that" in a high-pitched, snarky tone. She was incredibly impatient. I felt very uncomfortable on the call, so I decided to end the call and try to file my taxes another time. I am trying to figure out how to go back to the version of TurboTax where I am NOT charged for "expert" help because the person did not exhibit expertise and was not helpful AT ALL! I will not pay to deal with frustration and impatience, let alone while I am entering my own information.
