DaveF1006
Expert Alumni

Get your taxes done using TurboTax

No. While your description is detailed, without specific data to work with, we have no way to find out if TurboTax is treating this incorrectly or if there is a misperception on your part.

 

Sending us a diagnostic file will pinpoint the error and will help us reconstruct the logic behind it.  The diagnostic file sent is scrubbed of any personal data or PII. I have been an Intuit seasonal employee for 12 years and we have never had legal issues with clients sending us diagnostic files. All that is sent to us are numbers specific to your tax returns.

 

There have been several who have read this post, and none can determine your issue without looking at the diagnostic file that is specific to your issue. If there is a calculation error that the developers need to look at, they will require a diagnostic file before troubleshooting.

 

 

 

 

 

 

 

 

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