Hi VolvoGirl
You reference the note that I put in some months ago....
https://ttlc.intuit.com/community/taxes/discussion/problem-with-payment-api-for-filing-a-return-not-...
There were some recommendations which DID NOT FIX the problem and were unreliable to most of the users, hence the number of people also commenting that the recommendations did not work and disappointment that this was NOT RAISE to DEVELOPMENT SUPPORT. It is CLEARLY a CACHE or a problem with the PAYMENT API used by many companies, but your implementation was incorrectly programmed. This problem needs development support as your user base can't pay for TurboTax with state tax returns. So if you don't care about your own revenue stream or users, continue on your path of not reading the messages fully.
Get on the horn to your development community to get this fixed. This is from multiple users with the same begging over months that consequently may again lose your customers.
