LeticiaF1
Employee Tax Expert

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This reject is due to the primary taxpayer birthdate does not match what the IRS has in its records.  The taxpayer's date of birth must match the IRS e-File database.

 

If the taxpayer's date of birth has been entered correctly, call the Social Security Administration at 1-800-772-1213 to verify that their records are correct. If SSA records are updated, it can take up to four weeks to transfer the updated information to the IRS. Wait four weeks, and then re-file the return. 

 

If the reject continues, or if you do not want to wait four weeks to re-file electronically, you may print and file this return by mail. Note: If SSA information is inaccurate and you do not call to correct the information, you will get the same reject next year.