Last year, I used Turbo Tax Deluxe with hardly any problems.
This year, I purchased and installed the 2025 version of TurboTax Deluxe. My girlfriend does her Federal Single filing with it, and it shows her Federal refund amount (let's go ahead and call it $900). Near the end, she gets to a final check page and it resets her Federal refund to $0. It would not revert back to the original amount going back in the process, either. She redid her whole filing process from scratch again, and it did the same thing.
Then, I tried it for my Federal Single filing. Different Windows computer. Installed TurboTax Deluxe. I get near the end as well, and at the same step, it resets my Federal refund to $0.
Finally, I try using TurboTax Online for my Federal Single filing. Absolutely no issues. It doesn't reset me down to $0 at all. There is something bugged with TurboTax Deluxe, I believe. I had to double-pay; once for TurboTax Deluxe and once for the options on TurboTax Online (that will be something I'll deal with separately by emailing customer service).
Is this happening to anyone?
*Updated to fix wording based on first reply.
**Will work through the process again on TurboTax Deluxe to find the exact moment when this happens, then will post it in a new reply.
