@ AshBonilla wrote:
I paid with my card already. I'd just like to communicate with customer help and ask for a refund. I'm just disappointed and confused. It seems like I did something that triggered the Deluxe package, but I don't know what it was, and I believe I could have filed what I filed, myself, with the Free Edition.
Sorry you had that difficulty. It would have been good to ask here in the forum before paying once you saw it was going to charge you and asked for your payment info to continue. It might have been easier to figure out what it was in your return causing the upgrade and resolve it then before paying. Be aware that Customer Support may say that in Online TurboTax continuing to pay indicates one's agreement to the fees and terms of service. But it can't hurt to plead your best case. Since you ended with a paid product, then you at least have the benefit of free phone support that comes with that level..
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