I purchased TurboTax Home & Business 2025 this year; a switch from the Premier from last year, however, I am unable to import my 2024 return into the 2025 program. The software cannot locate my 2024 return file.
The program indicates that it supports TurboTax 2024 files (.tax2024 and .pdf), but neither file type can be found during the transfer process. I also noticed that my 2024 file extension is .tt24. I renamed the file to .tax2024, and the program was then able to detect it, displaying the message: “Good news! We found your tax info.” However, when I click “Transfer Return,” nothing happens.
This has been extremely frustrating, and unfortunately, customer service has not been able to provide a solution. If anyone has experienced this issue or knows of a fix, I would greatly appreciate your guidance. I feel completely stuck.
