Thanks, Leticia. I have not filed an amended return. I obtained my 2024 transcript from IRS. The figures in the transcript agree with the 1040 I submitted. I see no evidence at IRS that anything changed there.
I’m working to escalate my query within TurboTax. Yesterday, I spent 2.5 hours with an escalation team agent, but am no closer to resolution. And, with no way to reach the agent I worked with yesterday, my only option appears to be to start the process over today.
