I was on the phone with a live expert today and he said that he will send me a message. After about an hour I saw an email notification of the expert's message. I click on the link and I get to the page where it says "Welcome back, we are glad you are here" There is a Get started button, but no message. How do I retrieve the message from the live expert. How can something so simple not work? I use the desktop version and I paid for it. Why is it now asking me to get started and paying for a package again? Even when I go into my account, there is no message center where I could retrieve the message.
