Yes. It is so difficult to get past the automated telephone system. Insist that you need expert help because your program is not working. Once you get through and your problem is not resolved get a support ID from them.
I have been always downloading my TurboTax from the link provided by order cofirmation email. I never had any problem installing and working with it. This year it has become ridiculously difficult.
You may be doing every thing right.
