Unable to import data from financial institution

I'm a long time TurboTax user.  I'm using 2025 Deluxe (desktop).  When I try to import my 1099 data from Fidelity, I get a message in my browser that says "Success! We got your tax data. You can now return to TurboTax" but when I go back to TT, the data is not there.  I spoke to a support person on the phone and he said it was a known problem that they were working on.  Meantime he suggested trying a different browser, which I did but had same problem.  Is everyone having this problem?