Get your taxes done using TurboTax

You can eliminate this issue by going to the Canadian pension section

1. Under Canadian retirement summary, 
2. Click the trash can, and 
3. Don't click [continue] or anything.
4. Go back to a different section of TurboTax.

If this doesn't work, you can share your return with a specialist.

The return will be "sanitized", meaning all names, Social Security numbers and personal references will be removed.

We'll then be able to determine the source of the issue.

If you agree, please follow these steps:

In TurboTax Online

1. Log into your TurboTax account
2. Go to Tax Tools
3. Then select Tools
4. On the pop-up screen select Share my file with Agent
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token number in a reply to this post.
7. Include @JohnB5677 in your reply so that I get a notification.

In TurboTax CD/Download versions, 

1. Go to the black panel on your screen and select Online.
2. Scroll down and select Send tax file to Agent.
3. You will see a message explaining what the diagnostic copy is. Click send through this screen, and you will get a Token number.
4. Provide the Token Number (including the dash) that was generated in the response.
5. Include @JohnB5677 in your reply so that I get a notification.

@jmickelct