I bought premier. It actually downloaded and I got past the activation key. I then kept going and just did the basic minimum in transferring last years return. I answered a few questions, saved, then closed. Now it won't reopen at all. I don't know how you got to a live person. I can't seem to figure that out I'm 70. I'm not a techie, and I have no clue how to fix this. This is ridiculous. I've used Turbotax for many years and never had a problem.
