Why do we keep seeing the same responses that DO NOT RESOLVE the problem.
Just to prove a point I went to the extreme to make sure I have disconnected from my financial account.
After the first import:
1) I closed Turbo Tax
2) With turbo tax closed, using the same browser used by TT for the first import, I relogged into the financial site and
3) Logged out of the financial website
4) Cleared Cache and Cookies in Chrome
5) I changed my default browser from Chrome to Fire Fox (I have not used Fire Fox for anything..including accessing my financial account
6 Cleared Cookies and Cache in Fire Fox (even though it served no purpose)
7) Attempted the second import using different credentials than used in the first import. This time Turbo Tax used Fire Fox instead of Chrome and TT still wanted to delete the previously imported data. The financial provider could not be more disconnected, short of using a different computer for the second computer.
An important point that I did not share before is that the list of accounts that was displayed in the first import was completely different from the list attempted to be imported on the second attempt. No duplicate account numbers. This proves without a doubt a new connection has been established with the financial website.
It is shameful that Turbo Tax support will not even acknowledge this is PAINFUL problem being experienced by their customers.
