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Get your taxes done using TurboTax
@ wong1021
wrote:. I am using the turbotax desk top version. I was able to download the .tax file for 2024. However, it does not show the information you described. I also get online (intuit), log on my account, go to download and able to download one 2024 file. It is the same content as the one I got using the desktop 2024 version.
I did call Turbotax support line and spoke to a person, She said there is only one file in my account based on the email address I provided. I know the email address I provided was the right one as I received email on this account saying my 2024 return was accepted. I got the refund but the amount just does not match the amount shown on the .tax 2024 file. I suspect there is another one that I was not able to find.
You wrote: "I am using the desktop version."
???????? Oh my...If you used the 2024 desktop version, then that really compounds any confusion. My answers above were not for the desktop version but were geared toward Online TurboTax. I got thrown off-base when you said you had downloaded your 2024 return .tax file from your account.
You wrote in your original question: "I downloaded a copy of my 2024 return from Turbotax."
How did it get there if you didn't use Online TurboTax but instead used desktop software???
If you used the 2024 desktop TurboTax, the *.tax2024 data file and/or 2024 PDF should not be in an Online account--unless you yourself uploaded it to your online account for storage. A desktop return does not automatically end up in one's Online account--it stays on your computer system wherever you saved it. The 2 versions do not sync in that regard. Online returns are saved online, while by default, desktop returns are saved locally on one's computer. If you used the 2024 desktop software, I don't know why you found a *.tax2024 data file or PDF in your Online TurboTax account to download unless you uploaded it there for storage.
Do you know any reason as to why you found a *.tax2024 data file in your online account? Or could you have started a return in Online TurboTax last year then switched to the desktop product to finish and efile the return?
I'm pretty confused at this point, and I'm still not confident I understand what all you did or did not do and how you prepared the 2024 return. But since you now say you are using the 2024 desktop software, I'll go ahead and tell you how to look for additional desktop *.tax2024 data files.
Check this first: Launch your 2024 desktop TurboTax software and open that *.tax2024 data file. NOTE: Do NOT make any changes in the return in case you ever have to amend it.
Once your 2024 return is open in the software, go into Forms Mode. If that was the return that was efiled to the IRS, then in the list of forms you "should" be able to find a form called the Electronic Postmark, which shows the dates and times your return were efiled and accepted. Do you find the Electronic Postmark in the forms list and does it show transmittal and acceptance dates and times? It may be way down on the list of Federal forms.
If you still think that's not the right data file, then you can search your entire computer system for any file ending in *.tax2024 to see if you can find another one. Also search any external storage you might have used and any cloud storage, such as OneDrive. Also look in the Recycle Bin. If you are using Windows and have multiple Windows user accounts, log into each one and do the searches from within each one.
Since I don't have confidence that I completely understand what all you did, I'll let you decide which of my bits and pieces of suggestions in regard to desktop TurboTax vs. Online TurboTax might be relevant to your situation.
